Before We Arrive

How to prepare for our arrival:

• Please review your work order prior to our arrival and confirm with the technician.
• Remove all breakable and valuable items from the working area prior to our arrival.
• Ensure someone 18 years or older is present in your home or we will not be able to enter.
• We love pets too, so always keep your pets contained in a safe place. The loud noise from our equipment can frighten them.
• All furniture you would like cleaned underneath must be moved prior to our arrival. Our technicians are not permitted to move furniture and the furniture cannot be moved during the cleaning process.

Thank you so much for your cooperation – it helps us do a better job for you. We look forward to serving you!

How to prepare for Carpet Cleaning:

Before

• Have an outside water faucet available for us to turn on.
• Vacuum Carpet prior to our arrival
• Point out areas of concern before the job starts.
• Please clear and pick up all items from the Carpet you would like us to be cleaned, the more you clear the more we will clean.
• Secure floor-length draperies on the windowsill or drapery rod using hangers.

After

• CAUTION – Walking from a wet carpet onto a hard surface can be very slippery! Please put a rug or towel on hard surfaces as a reminder.
• Carpet drying time can vary widely due to the density of your carpet, humidity & the degree of soil. To speed drying, minimize traffic on the carpet, ventilate the area as outside weather allows, (not during rain or hot/ humid days) & increase air circulation. Carpet drying time may vary from 4 to 6 hrs. under ideal conditions and up to 10 hrs. In wet winter months. If Fabric Protection was applied post-cleaning, drying time may be lengthened but still should be dry in less than 24 hrs.
• To avoid stains or rust spots, please don’t put any small items such as floor lamps, tables, chairs, magazine baskets, etc., back on the carpet until after 24 hours. Do not remove any pads or blocks our technicians may have placed under furniture until the carpet is completely dry.
• Rippling can occur under certain conditions even when carpet is not properly installed. The adhesive that holds the backing together can absorb moisture and expand. In most cases, this rippling will disappear within 72 hours.

How to prepare for Pressure/Soft Washing

• Please clear and pick up and move all items from the perimeter of your home. We recommend placing items in the garage or at least 20 feet away from the sides of your home so we have room to move hoses and keep your belongings dry.
• Please remove any dog feces from the backyard.
• Make sure all windows are closed FULLY. We are not responsible for water entering the property. 
• We will need access to your hose spigot to keep our water tank full as we clean.
• Please leave the entire front of your property’s curbside open for us to park our truck/trailer. 

How to prepare for Upholstery Cleaning:

• Have an outside water faucet available for us to turn on.
• Point out areas of concern before the job starts.
• Vacuum upholstery prior to our arrival.