Thank you for choosing Carolina Green Steam! We’re excited to serve you. Please review the information below so your appointment goes as smoothly as possible
To help us provide the best possible results, we recommend:
Our technicians do not move or disassemble furniture.
This includes:
For upholstery cleaning:
Vacuuming before our arrival helps improve results, especially in homes with pets.
Heavy pet hair can become woven into carpet fibers over time. While our pet package includes additional hair removal, no professional carpet cleaner can guarantee complete removal of embedded pet hair.
Our standard carpet cleaning focuses on removing soil and improving the appearance of your carpet.
If your home has significant pet hair or pet odor, we recommend our Pet Package.
Please note:
Most stains can be significantly improved, but no company can guarantee complete stain removal.
Several factors affect results, including:
Some stains are permanent and cannot be removed because the carpet dye has been altered.
Occasionally, spots may reappear after cleaning as moisture dries and residue travels back to the surface.
If this happens, let us know. Many wick-back spots can be corrected during a follow-up visit.
Typical drying times:
Dry times depend on:
Running ceiling fans, HVAC, or opening windows (when humidity is low) can speed drying.
You may walk on the carpet immediately if necessary.
We recommend:
Avoid dirty shoes until carpets are completely dry.
We take every precaution to protect your flooring.
However, moisture from freshly cleaned carpet can transfer to unfinished wood or sensitive flooring materials. Use caution until everything has dried completely.
Tile cleaning removes embedded soil, oils, and contaminants.
Please note:
Before cleaning, our technician will inspect your furniture.
Some fabrics require special cleaning methods.
While we clean according to manufacturer recommendations, we cannot guarantee removal of every stain, odor, or discoloration.
Please close all windows and doors before our arrival.
Remove or secure:
While we use professional equipment and techniques, we cannot guarantee removal of every stain, especially oxidation, rust, artillery fungus, or permanent discoloration.
Please remove valuables from window sills.
Some issues cannot be corrected through cleaning, including:
We’ll notify you if we discover any of these conditions.
Our equipment requires access to:
Please ensure both are available during your appointment.
Payment is due upon completion unless prior arrangements have been made.
We accept all major credit cards and other approved payment methods.
If there’s an area we missed, please let us know within 7 days of your service.
We’ll gladly return to address any workmanship-related concerns.
Our guarantee does not cover:
If you have any questions before your appointment, give us a call at 843-709-6278. We’re happy to help!
Keeps Pets & Children Out Of The Way
While our team of professionals at Carolina Green Steam does all that we can to minimize inconvenience for you and your home, it will help us if you keep pets and small children inside the house while we work. The last thing we want is for an accident to happen, so we try to have residents stay in their homes or possibly go out as we clean the building.
Remove Obstacles & Obstructions
Pressure washing and soft washing often require precise aim and maneuverability, and this can be difficult if there are things such as lawn furniture, equipment, toys, vehicles and other things in the way. Depending on which aspect of your home is being washed, we require removing as many obstacles as possible so that your cleaning specialists can deliver the best level of service possible.
Make Sure All Windows & Doors Are Properly Sealed
Nobody wants water to seep into their home, so before we begin our job, you want to go around and check every door and window in your home to ensure they are properly closed and sealed. Check every single opening that leads into your home, especially if it’s in the primary area where the specialists are working. If you notice improper seals, you may want to invest in new sealants to close them up before the pressure washing begins.
Check Loose Window Screens
Window screens can become dislodged during a pressure washing if they haven’t been adequately secured. In some cases, it might actually be beneficial to remove them entirely before a pressure washing to minimize the chance of damage.
